Employee training: ------------------ * Employee training has become increasingly important as jobs have become more sophisticated and influenced by technological changes * Training is a learning experience that seeks a relatively permanent change in an individual that will improve his/her ability to perform on the job * FACT: Until July '94 it was COMPULSARY to train all your staff With the New Industrial Relations Reform Act this is no longer compulsary * An effective training program should be on the lines of these principles: - Learning is enhanced when they are motivated - Effective learning requires feedback (constant) - Reinforcement will most likely make them repeat the task - Practise increases the learners performance - Learning begings rapidly then evens off - Learning must relate to the job * An organisations training needs will be based on the following questions: - What are the companies goals? - How will they be achieved? - What behaviour is needed for people to do their job properly? - What deficincies, if any, do people have in skills, knowledge or attitudes required to perform the necessary behaviours? * Formal Training methods are either on-the-job training or off-the-job training * Critical Success Factors to any training activity is effective evaluations. Evaluation methods can be classified as: a. reactions of participants or managers b. test-retest method c. pre-post performance method d. experience-control method * Social training programs may be needed to fill the unique requirements of minorities and the disadvantaged
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